FAQs

In case you are wanting information.....

Booking directly through our website will ensure you get the best rate. If you notice a cheaper rate elsewhere – get in touch to ask us to price-match.What is the cancellation policy?

If you have booked directly with us, and not via a third party site (Homeaway, Booking.com, Airbnb etc) you can view our cancellation policy by following this link. If you have booked through a third party site, you will need to refer to the terms that you agreed to when you placed your booking.

Payment for bookings made directly with Golden Sand Beachfront Accommodation will be taken on the day of your arrival. If your booking is for non-refundable dates such as event weekends, public holidays and peak dates you will be required to pay a non-refundable 50% deposit, and the balance will be required to be paid 30 days prior to your arrival.
If you have booked a property through a third party site (Booking.com, Expedia, Agoda, Airbnb etc) you will be bound by their payment terms. Please refer back to that provider for the terms of payment.

A 2.5% credit card surcharge applies to all payments charged to any Visa and Mastercard Credit and Debit Cards.

Yes. You can pay directly into our NZ bank account.

Yes you can. Please contact us on [email protected] to arrange this. We do not have eftpos facilities these days but can accept cash or bank transfers.

One night’s tariff will be taken at booking time. The balance of the payment for bookings made directly with Golden Sand Beachfront Accommodation will be taken on the day of your arrival. If your booking is for non-refundable dates such as event weekends, public holidays and peak dates, you may be required to pay a non-refundable deposit, and the balance may be required earlier than 3 days prior to arrival.

If you have booked a property through a third party site (Booking.com, Expedia, Agoda, Airbnb etc) you will be bound by their payment terms. Please refer back to that provider for the terms of payment.

If you have booked directly with us, and not via a third party site (Homeaway, Booking.com, Airbnb etc) our cancellation policy is that bookings canceled 7 days or more before arrival are free of charge. Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.

If you have booked through a third party site, you will need to refer to the terms that you agreed to when you placed your booking.

We’re sure you can understand that more guests means more bedding, towels, power, toilet paper, soap, cleaning etc. These costs are charged to the owners. So for example – an apartment that is used by 2 guests should take less time to clean, and use less household supplies than a house that is used by 5 guests.

You may check in to the property you have booked any time between 2:00pm and 9:00pm on the date of arrival.
Where an arrival after 9:00pm is required we ask that you make contact with us in advance so that we can ensure you understand how to access the property.

We appreciate that your time away with family and friends is precious and sometimes arriving early or leaving later than our stipulated times would be helpful. We are happy to accommodate these requests where possible. There is an additional charge of $30 for a 12pm check in or 12pm check out. On some occasions we can’t accommodate early or late check outs as we may have guests arriving/departing prior/after your reservation and we will need to use that time to ensure the property is cleaned to a high standard.
You can request an early check in or late check out by contacting us on 021 408191 the day before you are due to arrive or the day before you are due to depart.

Yes we provide towels, sheets, tea towels etc and these are included in your rate.

Each apartment has a designated parking area, and the two bedroom apartments have room for 2 cars in the carport ( so it could be a boat) You can call us to discuss your requirements if needed on 021 408191.

Yes, we allow pets to stay so long as it is arranged beforehand. Pets must always stay off the furniture and not be left alone for extended times. There is a fee of $20 per pet per night.

Yes each apartment has a gas Weber BBQ and is included in your tariff. We do ask that you clean this after using to avoid a fee if left dirty.

We’ve equipped each room with its own specific information guide. This will tell you anything you should need to know during your stay including wifi password, property facilities, instructions for appliances, health & safety, things to see and do in the area, your nearest stores, plus our recommendations for local activities and day trips etc.